Terms & Conditions

last updated 1 November 2023

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Welcome to Sproose online shop. 

1. Acceptance of Terms

By accessing and using this website (the "Site") and purchasing products from it, you agree to comply with and be bound by these Terms and Conditions. 

2. Products

  • We offer a variety of leather fashion accessories and products for sale on the Site.  
  • All products are subject to availability and may be subject to change without notice.
  • By ordering any personalised product from us, you agree that the text filled in is correct. Sproose is not liable for any mistakes made by the purchaser.

3. Orders and Payment

  • By placing an order through the Site, you agree to provide accurate and complete information.  We reserve the right to refuse or cancel any order if fraudulent or inaccurate information is provided.
  • Prices for products are listed on the Site in South African Rand (ZAR) and are subject to change. 
  • Payment can be made through the payment methods listed on the Site.  By using these payment methods, you confirm that you have the legal right to use them.
  • We do not store payment card details.  All transactions are processed through secure third-party payment gateways.

4. Shipping and Delivery

  • We strive to process and ship orders promptly.  However, delivery times may vary depending on your location and other factors.
  • Shipping fees and delivery options are outlined during the checkout process.
  • Please refer to our FAQs Page for more information regarding shipping fees and and the estimated delivery times.
  • We are not responsible for any customs duties, taxes, or fees that may apply to international orders.

5. Returns and Exchanges

  • We accept returns and exchanges within 14 calendar days of delivery, subject to the conditions outlined in our separate Return Policy.
  • Customised or personalised items are unfortunately not eligible for returns or exchanges.

6. Leather Quality

  • Leather is a natural product, and variations, textures, and marks on the leather are considered normal.  
  • Each leather bag can appear unique due to the natural characteristics of the material.
  • We source and use only top-quality leather to ensure the longevity and appeal of our products.

7. Color Variants

  • Our leather products are dyed using a manual process, and color variations may occur between individual products.

8. Craftsmanship

  • All our products are meticulously handmade, showcasing the skill and craftsmanship of our artisans.  
  • While we strive for perfection, the handwork of the artist may be visible, adding to the authenticity of each piece.

9. Quality Control

  • We maintain strict quality control measures to ensure that each product meets our high standards of quality and craftsmanship.

10. Product Warranty

  • We proudly offer a 6-month warranty on all our premium leather products, covering defects in materials and workmanship. 
  • For details on coverage, claims, and procedures, please refer to our dedicated Warranty Page.

11. Intellectual Property

  • All content on the Site, including product images, descriptions, logos, and designs, are protected by copyright and other intellectual property laws.  
  • You may not use, reproduce, or distribute our content without our explicit permission.

12. Limitation of Liability

  • To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
  • We make no warranties, express or implied, about the accuracy, reliability, suitability, or availability of the products or information on the Site.

13. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of South Africa.

14. Changes to Terms

  • We reserve the right to modify these Terms and Conditions at any time. 
  • Any changes will be effective immediately upon posting on the Site. 
  • Your continued use of the Site after changes have been posted constitutes your acceptance of the updated terms.

Please ensure you read and understand our Terms and Conditions before making a purchase.  We appreciate your understanding and thank you for shopping with us! :-)